World’s most-told lie? “We have great customer service.” Your due diligence will uncover the truth. 

So, you just purchased an expensive system for your school. You were wowed by the product and impressed with the promise of “great customer service.”

You may even have paid for an enhanced service plan, which would surely guarantee top-notch support.

When something went wrong (as it inevitably does), you called the tech-support hotline. After punching through a phone tree, you sat on hold for a very ...